Sports / Mobile
These terms set out the rules that govern your account with kota188, covering how we manage access, transactions and your rights as a registered account holder in supported Malaysia regions. Where access or eligibility is discussed, availability depends on local law and the region you are in — read these terms carefully before you start.
Your use of kota188 — whether browsing the sports markets, moving through the casino lobby, or managing your wallet — is subject to these terms in full. By registering and maintaining an account, you confirm that you have read and accepted every section here. We may update these terms when policy, regulation or service conditions change; the version shown on this page at the time of your session is the one that applies to you. Eligibility is tied to local law in your region. Where Malaysian law or platform eligibility rules restrict access, those restrictions apply regardless of how you reach the site. We do not extend account services to regions where local law does not permit it. Payment activity through Touch 'n Go eWallet, DuitNow or FPX is additionally governed by the terms of those respective payment providers. kota188 processes the transaction on your account; the underlying rails are operated by their respective providers under separate terms. Your account wallet records all transaction activity — deposits, withdrawals and adjustments — and that record is your primary reference for any dispute you raise with our support team. Account security is your shared responsibility. You agree not to share login credentials or allow third-party access to your account. Any activity logged under your account session is treated as authorised by you unless you have notified us of a breach through the support channel before that activity occurred.
These terms cover specific areas of your relationship with kota188. Understanding what is and is not within scope helps you direct questions and disputes to the right place.
Registration, login, session management and account suspension are governed by these terms. Access conditions vary by region and depend on local law — your eligibility is assessed at the point of registration and reviewed if local regulations change.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow, FPX or Bank Transfer fall within these terms. Transaction records visible in your account dashboard are the authoritative record. Disputes over transaction amounts should be raised through the support channel.
Game content, sports market data and lobby material available through your account is subject to these terms for use only. Content is provided for personal account use; redistribution, scraping or commercial use is outside permitted scope and may result in account suspension.
Payment providers including Touch 'n Go eWallet, DuitNow and FPX operate under their own separate terms. Game content from studios available in the lobby is similarly governed by studio-level terms. kota188 is not liable for service interruptions originating from those third-party providers.
As a registered account holder, you have specific rights relating to how we hold your information and process your transactions. These rights are accessible directly through your account or through our support channel — you do not need a legal representative to exercise them. Your transaction history is available in full from the wallet section after login; every deposit and withdrawal processed through Touch 'n Go eWallet, DuitNow, FPX or Bank Transfer is logged there with a timestamp and reference number. If a record appears incorrect, you can raise a correction request through live chat support and our team will review the transaction log against the payment provider record. Account detail changes — including registered contact information — are made through the account settings section after identity verification steps shown in that form. You may request a summary of the data we hold on your account by contacting support directly.
Log into your account and open the wallet section to see a full history of every transaction. Each entry shows the payment method used, the amount and a reference number you can quote to support.
Go to account settings after login to update contact and personal details. The form shows what verification is required for each field — follow those steps exactly to confirm the change.
If any section of these terms is unclear, contact support through live chat. Have your account reference ready so the agent can pull up your record and address your question in context rather than in general terms.
For account-level changes not handled by self-service settings — such as a data summary request or a dispute that has not been resolved through wallet review — submit a request through the support channel and reference your account ID.
If you have a question about how these terms apply to your account, or need to raise a dispute relating to a transaction or access decision, the channels below connect you directly to our team.
Available through the support icon in your account dashboard after login. Have your account ID and the transaction reference number ready when you connect — this lets the agent access your record without additional back-and-forth.
For detailed policy questions or formal account requests, email our support team using the address shown in the contact section of your account settings. Include your registered email and account ID in every message so we can match your request to the correct record.
Many term-related actions — reviewing transactions, updating details, checking current account status — are handled directly inside your dashboard without needing to contact support. Log in and check the wallet and settings sections first.
We collect account information to operate your session, process payments and maintain transaction records as required under these terms. Here is how we handle the main areas that affect your account.
Account records — including registration details and transaction history across Touch 'n Go eWallet, DuitNow, FPX and Bank Transfer — are retained for the period required by applicable regulations. You can request a summary of your account data through the support channel at any time.
We use session cookies to keep your account login active and to remember lobby state between pages. You can manage cookie preferences through your browser settings, though disabling session cookies will affect login and wallet functionality during your session.
Your login credentials are your responsibility. We apply standard account-level protections on our side; if you suspect your account has been accessed without your consent, contact live chat immediately with your account ID so we can review session activity and act on your report.
To request a correction to data we hold, to ask about how a specific term applies to your situation, or to raise a concern about how your account information has been handled, contact support through live chat or email and quote your account ID in the first message.
Answers to the questions our account holders ask most often about how these terms work in practice.
The terms on this page are always the current version. We update them when policy or service conditions change, and the date of the last update is shown at the bottom of this page. If you want a record of the version that applied at a specific time, contact support and quote the date you need.
Yes — all deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow, FPX or Bank Transfer are covered by these terms on the kota188 side. The payment providers also operate under their own separate terms. Your wallet in the account dashboard shows the full record of every transaction.
Open your account dashboard and check the wallet section for the full transaction record with reference numbers. If the amount or status looks incorrect, contact live chat support with the reference number and our team will check it against the payment provider log.
Yes. Contact support through live chat or email with your account ID and ask for a data summary. We will compile the information held on your account and respond through the contact details registered to your account.
Access depends on local law and the eligible regions we serve. If local regulations in your region change or restrict access, your account status will reflect that. We assess eligibility at registration and may review it if the legal situation in a region changes. Contact support if you have a question about your specific situation.
Log into your account and open account settings. Each field shows what verification is needed to confirm the change — follow those steps as shown in the form. If the self-service option does not cover what you need to change, contact support with your account ID and the specific detail you want to update.